1.1. Upon booking and purchasing transport services for passengers (hereinafter referred to as the Transport Ticket), the Client (hereinafter referred to as the Passenger) enters into an agreement for transport services (hereinafter referred to as the Trip) with the provider of the transport services UAB "Olego transportas" (OLLEX) (hereinafter referred to as the Carrier).
2. TRAVEL TICKETS
2.1. Travel Ticket constitutes an agreement of the Passenger and the Carrier, giving the Passenger a right to use a means of transport and accompanying services only during a journey identified on the Travel Ticket and according to previously agreed terms and conditions.
2.2. A Travel Ticket bears the name of the Passenger.
2.3. By paying for the Transport Ticket, the Passenger confirms that he or she is familiar with and accepts the conditions of sale and transport regulations of the Carrier.
3. GENERAL TERMS AND CONDITIONS OF TRAVEL TICKET SALE
3.1. Travel Tickets are available for purchase via Internet at www.ollex.lt (lt, .ru, .en,), through authorised distributors (the Agents), where service fees may be added to the Travel Ticket fare.
3.2. Upon reservating the Travel Ticket via the Internet, full fare must be paid for the Travel ticket.
3.3. Upon purchase of a Travel Ticket, the Passenger must provide the Carrier with at least the following information: First name, Last name and contact telephone of the Passenger as well as the desired date and time of the journey.
3.4. Upon existence of free places, the Travel Ticket can be bought also from the coach driver.
3.5. When buying Travel Ticket from a coach driver it is necessary to pay in cash (local currency – Euro).
3.6. Upon receipt of the Travel Ticket, the Passenger should immediately verify the correctness of data indicated on the Travel Ticket as well as the compliance of the price of the Travel Ticket with the paid amount, as later complaints will not be satisfied.
3.7. The Carrier may, as it sees fit, establish additional price preferences to Passengers complying with certain conditions (e.g., young persons, children, elderly).
3.8. The Carrier may implement different price preference categories and discount levels for different lines or departures.
4. TRAVEL TICKET REFUNDS
4.1. Carrier does not issue reimbursements for Travel Tickets if the journey did not take place because the Passenger registered for the journey incorrectly (for example wrong route, date, time, letter of attorney etc.) or does not possess necessary documents (insurance, visa, travel document, etc.).
4.2. Tickets are not refunded upon cancellation of the journey by the initiative of the Passenger.
5. AMENDMENTS TO TRAVEL TICKET
5.1. Date and time of the Journey can be amended in the Travel ticket.
5.2. Other amendments on Travel ticket are not allowed. In case Passanger wishes to make any other amendments he will have to purchase a new Travel ticket.
5.3. Date and time amendments for the Travel tickets are possible 24 h until the departure upon existence of free places in new coach.
6. CARRIAGE AND ACCOMMODATION OF LUGGAGE AND HAND LUGGAGE
6.1. Passenger is allowed to take on board of a coach one piece of hand luggage which does not exceed the size of 45 × 35 × 20 cm (length – width – height).
6.2. Passenger is responsible for the personal belongings and for the hand luggage located on board of the coach. Carrier can neither guarantee return of nor be held responsible for items left behind or lost. Personal items found on coaches are forwarded to local Ollex offices where possible.
6.3. In addition to hand luggage a Passenger is allowed to take one piece of luggage (for example a bag or a case) free of charge which does not exceed the size of 70 × 30 × 55 cm (length – width – height), which is accommodated in a luggage compartment of the coach. Luggage is accommodated in a luggage compartment and then handed back to the Passenger by the coach crew.
6.3.1. Passenger is allowed to take more than one permitted piece of luggage (for example a bag or a case) if there is enough space available in the luggage compartment and the coach crew agrees to accommodate it. Acceptance of larger amount of luggage is decided upon by the driver at the spot, depending on the situation.
6.4. It is not allowed to carry in a luggage compartment luggage that does not belong to Passengers who are not present on board.
6.5. In Ollex coaches it is not allowed to carry items that are radioactive, explosive, poisonous, corrosive, flammable, possess strong smell, are capable of staining the surrounding, as well as objects and items that are not packaged properly and things and items that can stain or damage the coach.
7. PASSANGER‘S RIGHTS AND OBLIGATIONS
7.1. Passanger has the right:
7.1.1. to receive carriage services according to the fare;
7.1.2. to carry luggage in accordance with existing order;
7.1.3. to apply refund for ticket by submitting an e-mail to Ollex via e-mail email@example.com;
7.1.4. passenger with sight impairment has the right to carry his/her guide dog free of charge. The passenger with sight impairment must guarantee availability of documents necessary for the guide dog to be taken into and out of a country. Lux Express Group does not issue compensations for travel tickets if the journey did not take place due to incorrectly prepared documents or their absence.
7.2. Passenger is obliged:
7.2.1. when travelling to possess a travel ticket or in case of an electronic ticket a valid personal identification document proving his right to travel and present it to the driver when entering the coach;
7.2.2. in case of absence of the physical or the electronic travel ticket to buy one from the coach driver;
7.2.3. retain the Travel Ticket until the end of the journey;
7.2.4. to present the travel ticket or another document proving his right to travel to any official having the right for inspection upon his request;
7.2.5. to ensure that his/her hand luggage or any other item does not endanger or otherwise disturb other passengers;
7.2.6. If a coach is equipped with seat belts, due to safety reasons, all Passengers must travel with their seatbelts fastened.
7.3. It is forbidden for the passenger:
7.3.1. to travel on a coach under alcoholic intoxication, in dirty clothes, to smoke, drink alcohol or disturb other passengers;
7.3.2. bring on board and use alcoholic and non-alcoholic beverages and food products;
7.3.3. to open or close windows or hatches without driver’s permission;
7.3.4. to prevent the doors from opening or closing and to cover the driver’s view;
7.3.5. to disturb the driver or hinder work of an official having the right for inspection;
7.3.6. break, damage or stain the coach and its interior;
7.3.7. endanger himself or other passengers;
7.3.8. violate other requirements set by the present Rules.
8. CARRIER’S RIGHTS AND OBLIGATIONS
8.1. Carrier is not responsible for running out of schedule and late arrivals at stops which have been caused by force majeure circumstances (including but not limited to: weather conditions, traffic jams on the roads, road works, actions by governmental bodies, queues at borders, customs and passport control, etc.), as well as due to actions of Passengers, which have an impact on fulfilment of Carrier’s obligations and other reasons, which Carrier could not have foreseen or prevented despite all the measures taken.
8.2. Carrier is not responsible for any damage or lost profit which has been caused or may be caused to Passenger in a situation where the coach has not reached the destination at the right time.
8.3. Personal items and luggeges found on coaches are held for 30 days and can be reclaimed from Ollex offices during working hours.
8.4. Passenger who has bought a travel ticket for a Ollex route but is late for departure loses the right to travel using it on any other Ollex coach. Such ticket is not refunded.
8.5. Carrier is not responsible for content or preservation of the luggage accommodated in the luggage compartment, as well as for destruction or loss of a Passengers’ valuables (jewelry, photo-video equipment, money, cheques, papers, fragile items) kept in the Passenger’s luggage.
8.6. In cases where a coach fails to depart due to Carrier’s fault or technical malfunctions of the coach, the Carrier arranges a substitute transport at first opportunity. In addition to that the Carrier shall:
8.6.1. reimburse to the Passenger 50% of the fare upon his written request if due to the reasons listed above the coach departed or arrived at the destination at least 2 hours later;
8.6.2. reimburse to the Passenger 100% of the fare upon his written request if due to the reasons listed above the coach arrived at the destination at least 5 hours later.
8.7. In case a coach failed to depart due to Carrier’s fault a full fare is returned to the Passenger upon his request.
8.8. Carrier has the right to refuse to provide carriage services and to refuse to refund the ticket in case if Passenger:
8.8.1. is under alcoholic intoxication;
8.8.2. endangers or disturbs other passengers;
8.8.3. does not have a valid travel document while boarding the coach for the international departure;
8.8.4. hinders the course or safety of the journey in any other way.
8.9. In case there are misunderstandings between a Passenger and state authorities regarding invalid visa, passport, travel insurance, counterfeit goods etc, the coach crew has the right to leave the Passenger at the border or at the location nearest to it or to act in accordance with lawful orders given by the authorities. In this case travel ticket is not refunded.
8.10. All complaints and claims to the company are considered only if they are presented to the Company not later than 14 days after the journey. Ollex obliges to reply to complaints concerning Lux Express Group coaches and coach crews not later than within 30 days.
8.11. Carrier reserves the right to make changes in timetables, price lists and present rules for carriage of passengers and luggage. In cases where a Passenger has a Travel ticket for a Journey that has been cancelled or which timetable has been changed, the Carrier is obliged to refund such travel ticket or offer an opportunity to travel on another coach that fits the Passenger.
9. OTHER REQUIREMENTS FOR PASSENGER
9.1. It is allowed to carry domestic animals in special transport cages only in the luggage compartment.
9.2. The carrier does not take responsibility for injuries sustained by animals during the journey.
9.3. In case the passenger has hidden the animal during the boarding and it has been noticed later, the carrier has the right to drop off the passenger in the next stop.